Terms & Conditions

1. Applicability & Interpretation

1.1 These terms and conditions apply to all agreements for the provisions of Goods or Services by the Seller to the Customer and override any contrary terms and conditions of the Customer.

1.2 The Seller may amend these Terms and Conditions, its policies or any notices from time to time at its discretion. The Customer will be bound by any amended Terms and Conditions notified to the Customer from time to time.

1.3 In these Terms and Conditions and any Contract to which these Terms and Conditions apply, unless the context otherwise requires:

(a) words referring to the singular include the plural and vice versa;

(b) a reference to:

(i) a person includes a corporation, a government entity and bodies politic;

(ii) a statute, ordinance, code or other law includes regulations under it and any consolidations, amendments, re-enactments or replacements;

(c) where more than one Customer has entered into this Contract, each Customer shall be jointly and severally liable for all payments of the Price.

2. Definitions

“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and any other consumer protection legislation in force in Australia;

“Contract” means the contract for the sale of Goods or Services by the Seller to the Customer and includes any plans and drawings prepared for the proposed Services, and also means any additional contracts deemed between the Seller and the Customer under these Terms and Conditions;

“Customer” means the person who places an Order for the Goods or Services from the Seller and includes any person acting on behalf of and with the authority of the Customer;

“Goods” means goods and products supplied by the Seller to the Customer and, where the context so permits, includes the supply of any Services from the Seller to the Customer;

“GST” has the meaning given to it in the GST Act; 

“GST Act” means the A New Tax System (Goods and Services Tax) Act 1999 (Cth);

“Liability” means all liability however arising, including any liability for damages and loss, liquidated damages, loss of profit, loss of revenue, loss of use, economic or indirect and consequential loss;

“Order” means any order for the purchase of Goods or the supply of Services placed by the Customer with the Seller;

“PPSA” means the Personal Property Securities Act 2009 (Cth);

“Price” means the cost of the Goods or Services as agreed between the Seller and the Customer, subject to any variation in accordance with these Terms and Conditions;

“Quote” means the estimated Price given by the Seller to the Customer to supply the Goods or perform the Services;

“Seller” means At Your Service Plumbing Pty Ltd trading as ‘At Your Service Plumbing’ and its successors and assigns; 

“Services” means all services supplied by the Seller to the Customer and includes any advice or recommendations and where the context so permits, includes any supply of Goods; and

“Variation” means a variation to the provision of Goods or Services as outlined in clause 5.4 of these Terms and Conditions.

3. Acceptance

3.1 The Customer’s acceptance of the Quote and placement of an Order constitutes unqualified and irrevocable acceptance by the Customer to be bound by these Terms and Conditions. These Terms and Conditions may only be varied, rescinded or terminated in accordance with these Terms and Conditions.

3.2 No contractual obligation shall arise until the Seller has accepted an Order from the Customer.

Cooling Off Period for Goods or Services in Excess of $20,000.00

3.3 If the Price for the Goods or Services exceeds the sum of $20,000.00, the Customer may rescind the Contract within five (5) business days of the date of placing the Order (the Cooling Off Period). If the Customer exercises their right to rescind the Contract within the Cooling Off Period, the Customer acknowledges and agrees that the Seller is entitled to be paid the following amounts from any deposit paid:

(a) the cost of any Goods or Services already completed by the Seller, including any materials and items purchased by the Seller forming part of the Goods or Services to be provided; and

(b) the cost of any administration time, disbursements and permits and planning expenses incurred by the Seller before the date of rescission.

3.4 If the amount due and owing by the Customer to the Seller under clause 3.3:

(a) exceeds the amount of the deposit, the Customer must pay the balance due to the Seller within seven (7) days of receiving written notice of the amount due to the Seller;

(b) is less than the deposit, the Seller must refund to the Customer the surplus balance within seven (7) days of the Seller calculating the amount due and owing to it.

4. Goods and Services

4.1 The Goods or Services are described in the Quote and Order provided by the Seller to the Customer.

4.2 The Goods or Services supplied by the Seller shall comply with the following to the extent the Seller is obliged to comply:

(a) the Building Code of Australia, to the extent required under the Environmental Planning and Assessment Act 1979 (NSW);

(b) all other relevant codes, standards and specifications that the work is required to comply with under any law;

(c) the conditions of any relevant development consent or complying development certificate.

4.3 The Seller is not liable to the Customer for any Liability for failing to comply with the terms of clause 4.2 where:

(a) the design or specification is prepared by or on behalf of the Customer, including its consultants and expert advisors (but not the Seller); or

(b) the design or specification is requested by the Customer and the Seller has advised the Customer in writing that the design or specification does not comply with:

(i)  the requirements set out in clause 4.2;

(ii) the statutory warranties for residential building contracts set out in section 18B of the Home Building Act 1989 (NSW).

5. Price & Payment

5.1 The Price payable by the Customer for the Goods or Services shall be the Price set out in the Quote and Order if the Seller’s Quote is accepted within thirty (30) days of the date of the Quote. If the Seller’s Quote is not accepted within the thirty (30) day period or the Seller is delayed in starting provision of the Goods or Services due to delays not caused by the Seller, the Price shall be the Seller’s current price for the Goods or Services, at the date of delivery of Goods or performance of the Services.

5.2 The Customer shall pay the Price:

(a) by cash, cheque, bank cheque, credit card, direct credit or any other method agreed to prior by the Seller;

(b) at the time:

(i) of placing the Order or, if no time is stated on the Order, on the earlier of delivery of the Goods or commencement of the Services; or

(ii) where progress payments or instalments are agreed in the Order, at the time each progress payment or instalment is due.

5.3 The Customer acknowledges that the Seller may cease or defer works, or refuse to release the Goods where the Customer has not paid the Price, instalment or progress payment by the due date. The Customer’s payment will only be recognised by the Seller when the payment is received in clear funds into the Seller’s bank account or when cheques provided for payment have cleared.

5.4 Any variation from the plan of scheduled works, specifications or additional works that may have not been reasonably anticipated by the Seller for the provision of the Goods or Services will be charged as a variation (Variation).

5.5 Subject to clause 5.8, if a Variation is required, the Seller will provide the Customer with a Quote for the Variation before commencing the Variation and the Customer must notify the Seller whether it accepts the Variation as soon as possible but no later than five (5) days after receiving the Variation request.

5.6 If the Customer does not accept the Variation within the five (5) day period, the Seller is not obliged to perform the Variation. If the Customer accepts the Variation, the Customer must pay for the costs of the Variation on the earlier of the next instalment date for payment for works or on the date of completion of the Variation works.

5.7 The Seller may terminate this Contract without liability to the Customer, if the Customer does not authorise the Variation and the Seller cannot reasonably proceed with the Services without undertaking the works proposed under the Variation.

5.8 The Customer acknowledges that the Seller may be required to carry out emergency   works to prevent injury to persons or damage to property and, in these circumstances, is not required to provide a Quote prior to undertaking the Variation works and the Customer shall be liable to pay the Seller the reasonable costs and expenses incurred with an emergency Variation.

5.9 At the Seller’s sole discretion, a deposit may be required. The deposit amount will be stipulated at the time of the order of the Goods or Services and shall become immediately due and payable before the start of any works. Subject to these Terms and Conditions, any deposit paid by the Customer on acceptance of the Order by the Seller is non-refundable if the Customer cancels the works.

5.10 Time for payment of the Price is of the essence. If the Customer fails to pay the Price when due in accordance with clauses 5.1 to 5.8, the Seller may:

(a) treat the Contract as repudiated by the Customer;

(b) suspend delivery of the Goods or Services under the Contract and any Goods or Services the subject of any other Contract with the Customer, without incurring any Liability to the Customer for such treatment or suspension.

5.11 Without prejudice to the rights of the Seller under the Contract, if the Customer fails to pay the Price when due, the Customer must pay interest to the Seller on the outstanding amount of the Price. This interest is charged at the annual percentage rate of 25%, calculated daily on any overdue payment from the date due until the date of actual payment and compounded monthly.

5.12 The Customer is not entitled to make any deduction from the Price for any set-off or counterclaim unless agreed in writing prior by the Seller.

5.13 The Customer must pay the Seller an amount equal to any reasonable expenses, costs or disbursements incurred by the Seller in recovering any outstanding monies owed by the Customer to the Seller. Outstanding monies the Seller may recover include debt collection fees, Court costs, legal fees or other cost of enforcing any or breach of this Contract by the Customer.

5.14 If the Customer requests a detailed report for the Services carried out by the Seller in addition to the standard invoice and description of the work and Services, the Seller may charge an appropriate hourly rate for compiling, preparing and submitting the report. The charge will be a minimum of one hour’s labour and will be estimated based on the scope of the work required to prepare the report. If the Customer does not agree to pay the estimated cost of a detailed report, the Seller is under no obligation to provide the report requested. The Seller may request payment in advance for the costs of preparing the detailed report.

6. Delivery of Goods & Services

6.1 Delivery of Goods or Services shall be made to the Customer’s nominated address stated in the Order.

6.2 It is the Customer’s responsibility to:

(a) obtain all consents (including from Body Corporate if the property is part of a Strata Plan) and make all arrangements to provide the Seller with access to the site where the Goods and Services are to be delivered and performed;

(b) provide the Seller with full details of any statutory restrictions or consents, or contractual restrictions, which may affect the Seller in delivering the Goods or performing the Services;

(c) allow the Seller’s employees and contractors to deliver the Goods and perform the Services during usual trade business hours; and

(d) provide the Seller, its contractors and employees with safe and reasonable access to the site where the Services are to be performed or to where the Goods will be delivered, including by removing any furniture or personal items that may impede access. (The Customer takes full responsibility for any loss or damage caused due to the Customer not taking reasonable action to minimise the risk of damage.)

6.3 Any time or date nominated or accepted by the Seller for delivery, despatch or arrival of the Goods or performance of the Services is an estimate only and does not constitute a term or condition of these Terms and Conditions or of the Contract.

6.4 The Seller is not liable for the consequences of any delay as a result of any cause outside the reasonable control of the Seller, even if any such cause may be operative at the time of entering the Contract or accepting an Order. In these circumstances, the Seller may reasonably extend the time for delivery, despatch or arrival of the Goods or performance of the Services, or cancel the Contract without incurring any Liability.

6.5 Time for delivery, despatch or arrival of the Goods or performance of the Services is not of the essence of the Contract and the Customer may not cancel the Contract for any failure by the Seller to deliver the Goods or perform the Services by the estimated date.

6.6 Unless otherwise stated in writing, the Seller may make any partial deliveries of the Goods or performance of the Services, by instalments in any amounts the Seller may determine, and these Terms and Conditions apply to each partial delivery or instalment. Each part or instalment of Goods or Services is taken to be sold under a separate contract incorporating these Terms and Conditions.

6.7 The Seller may cancel the delivery of Goods or Services at any time before the Goods are delivered by notice in writing to the Customer. The Seller shall not be liable for any loss or damage whatever arising from such cancellation. This would occur only in a rare and extreme circumstance.

7. Transfer of Title over Goods

7.1 Title in the Goods remains with the Seller until the Goods and any other amounts owing by the Customer to the Seller have been paid for in full.

7.2 Until title in the Goods passes, the Customer must hold the Goods on a fiduciary basis as bailee for the Seller, keep the Goods separate from all other goods in the Customer’s possession and marked in such a way that they are clearly identified as property of the Seller. On request, the Customer must deliver up the Goods to the Seller. If the Customer fails to deliver up the Goods when requested, the Seller may, without notice, enter the Customer’s premises to recover the Goods.

7.3 The Customer must not deal with or dispose of the Goods until title in the Goods has passed to the Customer.

8. Risk

8.1 The Goods or Services are supplied to the Customer at the Customer’s own risk from the time the Seller notifies the Customer that the Goods or Services are available for collection or delivered. Even in the interim period that title remains with the Seller, the Customer must insure the full value of the Goods from this date and the Seller is not under any obligation to do so.

8.2 While the Goods are in the possession of the Customer before title in the Goods has passed, the Customer must, at its sole expense, keep the Goods in the same condition as that in which they were delivered and make good any damage or deterioration.

9. Return of Defective Goods & Seller’s Warranty

9.1 In addition to any other rights the Customer has, and subject to any rights the Seller has, under the Australian Consumer Law or other laws, the Seller will accept a return of defective Goods from the Customer if:

(a) the Customer notifies the Seller within seven (7) days of receiving the Goods of any alleged defect, shortage in quantity, damage or failure to comply with the description or Order;

(b) the Goods are in the same condition as they were in when supplied to the Customer and, where not yet installed by the Seller, their packaging is undamaged; and

(c) the Goods are returned to the Seller by the Customer within 14 days of their delivery, but only after having received the Seller’s express written approval to return the Goods.

9.2 If the Customer fails to comply with the terms of clause 9.1, the Goods shall be conclusively presumed to be consistent with the terms of the Order and free from any defect, damage or shortage of quantity.

9.3 If the Goods are defective and returned to the Seller strictly in accordance with the terms of clause 9.1 the Seller shall, at its discretion:

(a) replace the Goods; or

(b) refund the Price or part of the Price where only part of the Goods delivered are defective.

9.4 If the Customer wishes to return Goods that are not defective or faulty, the Seller may in its absolute discretion accept the return of the Goods and charge the Customer a 15% handling charge, plus the transport and freight costs incurred by the Seller.

9.5 If the Goods or Services supplied by the Seller come with a manufacturer’s warranty, the only warranty given by the Seller shall be the warranty received from the manufacturer, subject to any provision set out in the Australian Consumer Law. The Seller is not obliged to provide any warranty greater than the manufacturer’s warranty.

9.6 The Seller warrants that any Goods supplied that do not come with a manufacturer’s warranty will be free from defect, fit for their intended purpose and performed in a proper and workman-like manner. Any breach of this warranty by the Seller shall be limited to the replacement of the Goods or a refund of the Price. Under no circumstances will the Seller be liable to the Customer for any Liability.

9.7 If there is a defect in the Goods or Services supplied by the Seller, the Customer undertakes to notify the Seller of the alleged defect in writing, provide the Seller with a reasonable opportunity to inspect the alleged defect and, if the Seller agrees the Goods or Services are defective, provide the Seller with a reasonable opportunity to return and repair the defective Goods or remedy or reperform the defective Services. The Seller shall not be liable to pay for the costs or expense for any parts, materials, items or goods situated within the area of the defective works that have been damaged by the defective works and shall only be liable for the repair, replacement or reperformance of the original Goods or Services supplied.

9.8 On completion of the work, the Seller will remove from the site all plant and equipment and dispose of all rubbish, excavated material, vegetation, demolished or dismantled structures and surplus material relating to the work unless agreed otherwise in the Order. All demolished, dismantled and surplus material will be the property of the Seller unless otherwise specified in the description of work.

9.9 The Seller offers a limited lifetime warranty of all labour performed by the Seller or any authorised agent or subcontractor of the Seller. Under this warranty, the Seller will remedy, at their cost, any defects in workmanship and/or any workmanship that doesn’t meet legal or generally accepted industry standards in effect at the time the work is performed, relating to form, fit, finish, appearance, durability, functionality and safety.  However, this warranty:

(a) does not cover normal wear and tear, or damage caused by improper maintenance, neglect or abuse, of Goods installed by the Seller; and

(b) does not cover the replacement or repair to defective Goods installed during the labour process (as defects such as these are addressed elsewhere in these Terms and Conditions), unless the defect in the Goods is a direct consequence of defective workmanship of the Seller or the Seller’s authorised agent or subcontractor during the installation process.

9.10 Without waiver of the Seller’s rights under this Contract, the Seller will make good any loss or damage to the work or property of the Customer directly caused by the Seller or the Seller’s employees, agents or subcontractors. Such repair or replacement work will be limited to the damaged area only and is on a like for like basis, not new for old.

10. Breach and Customer Insolvency

10.1 The Seller may, without prejudice to any other claim or right the Seller has, terminate the Contract immediately and also terminate any other Contract, agreement or arrangement in place with the Customer if:

(a) the Customer defaults on or breaches its obligations to the Seller, whether under the Contract or otherwise;

(b) any distress or execution is levied upon the Customer;

(c) the Customer makes, or enters into any negotiations for any arrangement or composition with any one or more of the Customer’s creditors;

(d) the Customer commits any act of bankruptcy or if any petition in bankruptcy is presented against the Customer;

(e) the Customer is a corporate body and:

(i) becomes insolvent;

(ii) goes into liquidation; or

(iii) has an appointed receiver of the Customer’s assets or undertaking;

(f) the Customer is unable to pay its debts;

(g) the Customer has cancelled or threatened to cancel a payment; or

(h) any consents, authorisations, licences or insurances which the Customer is obliged to obtain and maintain are not obtained or maintained in full force and effect.

11. Exclusion of Liability

11.1 To the extent permitted by law, the Seller’s Liability for any claim under or in relation to a Contract or these Terms and Conditions is limited to the Price paid by the Customer for the Goods or Services the subject of the claim.

11.2 Nothing in these Terms and Conditions is to be taken to exclude, restrict or modify any guarantee, condition or warranty that the Seller is prohibited by law from excluding, restricting or modifying. If such a statutory guarantee applies to these Terms and Conditions or to the Contract and the Seller breaches it, the Seller, limits its Liability (where it is lawful, fair and reasonable to do so), at the Seller’s option, to:

(a) in the case of Goods:

(i) the replacement of the Goods or the supply of equivalent goods;

(ii) the repair of Goods;

(iii) the payment of the cost of replacing the Goods or of acquiring equivalent goods;

(iv) the payment of the cost of having the Goods repaired; or

(v) refund the Price or part of the Price.

(b) in the case of Services:

(i) supplying of the Services again;

(ii) the payment of the cost of having the Services supplied again; or

(iii) refund the Price or part of the Price.

11.3 To the extent permitted by law, all other guarantees, conditions, warranties, representations or Liabilities (including Liability as to negligence) are excluded, other than those expressly referred to in these Terms and Conditions or in the Contract.

11.4 Other than as set out above, the Seller gives no guarantee, condition, warranty or undertaking of any kind as to the condition, quality or safety of the Goods or Services or the suitability or fitness of the Goods or Services for any purpose unless expressly stated otherwise in these Terms and Conditions.

11.5 If there is a deviation in the quantity of Goods delivered from those stated in the Contract:

(a) where less Goods have been delivered than those stated in the Contract — the Customer has no right to reject the Goods;

(b) where more Goods have been delivered than those stated in the Contract — the Customer, subject to clause 11.5 (c), has the right to reject any Goods exceeding the quantity stated in the Contract and is not bound to pay for any quantity of Goods exceeding the quantity stated in the Contract unless the Customer agrees to keep them; and

(c) if the Customer rejects any Goods exceeding the quantity stated in the Contract, the Customer must notify the Seller immediately and keep the excess Goods in the same condition as that in which they were delivered, and if requested by the Seller, deliver the excess Goods to the Seller at the Seller’s reasonable expense.

11.6 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock out, industrial action, fire, flood, drought, storm or any other event beyond the reasonable control of the party in default provided that such default shall be remedied as soon as practicable after the event has ceased.

12. PPSA Security Interest & Security

12.1 In relation to Goods that have been delivered but for which the Price or any part thereof has not been paid, the Customer grants to the Seller a purchase money security interest, as defined in the PPSA (“PMSI”), in the Goods and any proceeds of the sale of the Goods to secure the Price of the Goods and payment due.

12.2 The Customer agrees not to do or permit anything to be done that may result in the PMSI granted to the Seller ranking in priority behind any other security interest (as defined in the PPSA).

12.3 The Customer will take such further steps (including obtaining consents, supplying information, signing forms or executing documents) which may be required by the Seller to take further or better security under the PPSA in respect of the Goods and proceeds of sale of the Goods or to maintain the effectiveness or priority of any security interest under the PPSA.

12.4 The costs of registering a financing statement in relation to the PPSA will be paid by the Customer.

12.5 The Seller and Customer agree that nothing in sections 125, 132(3)(d), 132(4), 135, 142 and 143 of the PPSA shall apply to the Contract and these Terms and Conditions, or the security thereunder. To the extent permitted by the PPSA, the Seller and Customer agree to waive and contract out of the right to receive any notice or statement under sections 95, 118, 123, 130, 132(3)(d), 132(4) and 157. The Seller and the Customer also contract out of each other provision of Part 4.3 of the PPSA, under sections 115(7) and 116(2), but only to the extent that the provisions impose obligations on the Seller. The Seller and Customer will not disclose information of a kind mentioned in section 275(1) of the PPSA, unless required by law (other than by section 275(1) of the PPSA).

12.6 The Customer charges, subject to any applicable law, as beneficial owners and as
trustee of every trust, all the Customer’s land and real property (including land and real property acquired in the future) in favour of the Seller to secure the payment of monies and the performance of the Customer’s obligations under this Contract. In this clause, “trust” means each trust for which the Customer holds land or real property as trustee.

12.7 If the Customer is the trustee of any Trust, it is bound by these terms and conditions and charges its land and real property as trustee and it is a proper exercise of the Customer’s authority and power under the trust instrument and at law to trade with the Seller and to charge its land in accordance with these terms and conditions.

13. Building and Construction Industry Security of Payment Acts 1999 (NSW)

13.1 Invoices issued by the Seller are issued in accordance with the Building and Construction Industry Security of Payment Act 1999 (NSW) and any corresponding legislation at the place where the Goods are delivered or where the Services are performed.

14. Privacy

14.1 The Seller collects your personal information to allow us to supply the Customer with Goods or Services. We will not use your personal information for any other purpose.

15. Miscellaneous

15.1 The Customer is liable for and must pay all stamp duty on or relating to these Terms and Conditions, the Contract or any related document.

15.2 No alteration may be made by the Customer to any other part of the Contract including these Terms and Conditions unless expressly accepted and confirmed in writing by the Seller’s management team. The Seller’s agents, representatives or contractors are not authorised to make any representations, statements, warranties or agreements on behalf of the Seller which vary the terms of this Contract and the Seller will not be bound by or liable for any such representations, statements, warranties or agreements.

15.3 A single or partial exercise or waiver of a right relating to these Terms and Conditions or the Contract will not prevent any other exercise of that right or the exercise of any other right.

15.4 These Terms and Conditions are governed by, and are to be construed in accordance with, the laws of the place where the Goods or Services are provided. The parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of the State or Territory where the Goods or Services are provided.

15.5 Should any part of the Terms and Conditions, or the Contract, be held to be void or unlawful, these Terms and Conditions, or the Contract, are to be read and enforced as if the void or unlawful provisions or part provision had been deleted.

15.6 No course of prior dealing between the parties and no usage of trade are to be relevant to amend, supplement or explain any term used herein.

15.7 If GST is imposed on any supply made under or in accordance with these Terms and Conditions, the recipient of the taxable supply must pay to the supplier an additional amount equal to the GST payable on or for the taxable supply. Payment of the additional amount must be made at the same time as payment for the taxable supply is required to be made in accordance with these Terms and Conditions. The terms “supply”, “tax invoice”, “recipient”, and taxable supply” when used in this clause have the meanings given to them in the GST Act.

15.8 The Customer must, no later than 14 days prior to any proposed change of either ownership, shareholding, effective control, directors of the Customer or change in any contact and address details, notify the Seller of the proposed change.

16. Notices

16.1 Any notice required to be made under these Terms and Conditions or in relation to recovery of costs must be in writing, in the English language and may be given by an agent of the sender and delivered to the address of the party included in the Contract or Order, unless a different address has been notified in writing by that party. This notice may be given in accordance with any means authorised by law, including electronically, or by any means described in clause 16.2.

16.2 A notice given by:

(a) post is taken to be received, if posted within Australia to an Australian address, three (3) business days after posting;

(b) email is taken to be received when the sender sends the email; and

(c) facsimile is taken to be received when the sender’s facsimile machine produces a transmission report stating that the facsimile was sent to the addressee’s facsimile number.

17. General Plumbing & Blocked Drains

17.1 Blocked drains usually indicate pipelines are not operating efficiently or as intended and may contain breakages, cracks, negative fall, sanitary hygiene products, foreign objects or tree root entry. The drain line cannot be repaired or rectified by just clearing on its own. Once cleared, the Seller gives no warranty that the same problem will not happen again. If the Seller’s equipment becomes lodged in the Customer’s faulty drain it will be removed at the customer’s expense.

18. Finance

18.1 Where finance is offered by a third-party company and is intended to be used by the Customer to purchase Goods or Services from the Seller, the finance must be applied for and approved prior to any work being carried out by the Seller.

18.2 It is the Customer’s responsibility to ensure that they can pay the Seller for any work completed as soon as invoices are issued and due for payment. If the Customer cannot access finance or has finance withdrawn, the Customer must arrange alternative methods of payment to ensure they can pay invoices issued by the Seller when due.

18.3 Any terms and conditions relating to finance applied for with a third-party company do not form any part of this Contract to supply Goods or Services between the Seller and the Customer.

18.4 At all times, the Customer remains bound to the standard terms and conditions regarding payment to the Seller for Goods or Services provided, including payment timeframes, regardless of any finance arranged by the Customer with a third party.

19. Special Offers, Deals and Discounts

19.1 Percentage discount, money off or set price special offers advertised or offered by the Seller can only be used to discount the price of Goods or Services purchased from the Seller and are not valid for use against the Seller’s callout fee, which must be paid in full.

19.2 Only one special offer can be used when purchasing Goods or Services from the Seller and multiple discounts or offers on a single invoice are not permitted.